Please read our returns policy carefully before placing an order:
Abstract from our Terms & Conditions
7. RETURNS
7.1 There is a zero tolerance policy for the return of earrings and nose chains/pieces due to hygiene reasons as all our earrings are pierced products. This includes tikka sets and necklace sets as they both contain earrings. PLEASE NOTE that these cannot be returned or exchanged for hygiene and safety. We cannot accept returns on these items even if you request to return just the earrings from the full set. All pieces shipped to you are brand new and un worn. We do not sell any earrings or nose chains that have been worn. We have a strictly no try earring & nose chain policy which applies to all appointments. If you’re able to come to us for an appointment for a bridal set we advise coming in to see us so it matches your outfit etc.. before placing an order with us online.
If you wish to see a necklace set or tikka set prior to purchasing from our website knowing it cannot be returned or exchanged – please message us on Instagram so we can show you videos or additional photos we may have to ensure you would like to proceed with the purchase.
We do accept returns on custom made bangle sets that are designed with you prior to purchase. We don’t sell these ready made and they are put together and created once payment has been made making them a bespoke non exchangeable or refundable item.
Please be sure you’re happy to purchase after reading our policy. Please do not challenge the policy as it is there for a reason and it is your responsibility as a buyer to read policies before you buy. If in doubt, request to see the item on a video call or by messaging us so we can share a video.
Please note: If you have accidentally ordered the incorrect size we are happy to re send the correct size as soon as the bangles have been returned. You will however be responsible for the shipping costs to return and re ship.
If your earrings are faulty or damaged on arrival, please email at pinkboxjewellery@gmail.com within 2 days of receiving your package so we can help resolve this problem. Please attach photos (Item cannot be returned unless photo evidence is provided). If for any reason the necklace set which contains earrings, nose chains (any nose jewellery) or earrings arrive damaged we shall happily ship a replacement if in stock.
Please respect our policy. It is in place for a reason – if you are not happy with our return policy & terms and conditions then please do not purchase from us. We will not tolerate any form of bullying or threatening behaviour. Policies are in place for a reason and if you don’t wish to follow them then we advise purchasing directly from a store.
Customer is responsible for the return/exchange postal cost return and to re ship if requesting an exchange. Please obtain proof of shipping so it reaches us securely. This does not apply for sets with earrings.
7.2 Any items returned without prior notice in writing will not be accepted and returned back to you.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.4 We will refund the purchase price to you within 10 days of the cancellation notice but we reserve the right to charge a restocking fee of 5% for the goods total and any other costs we incur in connection with the return of the goods. Shipping paid at checkout will not be refunded only the purchase price of the product shall be refunded to you if you are returning returnable items.
7.5 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit.
7.7 Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned in 7:2.
7:8 We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read 7:2) refund will be issued on arrival. Buyer is responsible for return & exchange postage.
7.9 Custom orders that have been designed for you (design, colour or size) cannot be returned or cancelled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed.
